Clover Packaging

Shipping

We process orders Monday through Friday, Pacific Standard time. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas... 

Shipping and Handling (business days):

Please note:

1. The above time frame is only applied for orders to the US with standard shipping methods.
2. Orders placed from Puerto Rico, Guam, and Hawaii will take 7-10 days more than other US states.
3. Delivery to military regions is currently limited. We are very sorry for the inconvenience.
4. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
6. Large orders can not be shipped to PO Box address and will be shipped separately to ensure safe delivery. Free shipping policies are not applied.
7. When an order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

Return

We offer free 30-day returns for all customers. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up. 

To qualify for a return:

• - Items must be in their original condition without signs of wear or damage
• - Items returned by mail must be in all original packaging (tags, box, and pouch included)
• - No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

• - Engraved and monogrammed products 
• - Gift cards
• - Jewelry Care Kit

If the problem is significant, we will send you a replacement within a reasonable time. In this event, the original product can be kept at the customer’s disposal.  To file a claim, please send us an email to Christine@bestjewelry.co.