Frequently Asked Questions

- Under our warranty, we’ve got your back. This means that for 180 days from the date of purchase, when the Product failure, You will receive a brand new replacement product of like kind, quality and value. Once the Product has been replaced, the Contract will automatically terminate.
- We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 180 days coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of BestJewelry.co.

Important

We do not recommend having our products worked on by outside jewellers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.

- We have several factories all over the world such as in the US, AUS, Hong Kong... Depending on the type of product, we will decide where it will be made to minimize the cost, that's why we can deliver to our customers with a better price.
- No matter where it's made, we always guaranty the best quality of our products.

What type of payments do you accept?

- We accept Visa, MasterCard as well as Pay Pal.

When will my card be charged?

- Just after your order has been successfully placed.

How secure is my personal information?

- We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

- Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used in the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Change or cancel the order.

- Please contact us as soon as possible if you need to modify or cancel your order.Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.

- Please note that any orders that have already been fulfilled cannot be modified or canceled.

What’s your return policy?

- If you have any problems with your package, please kindly drop us a line via Christine@bestjewelry.co. We will make it right to you asap.

Do you ship worldwide?

- Yes, we ship worldwide. Shipping rates and fees may vary depending on your country or region besides the size and weight of the product. The shipping cost will be calculated at Checkout.

- We offer free shipping Worldwide.

How long will it take to deliver my order?

- All items are made to order. This means that when you place your order, we print/make that item just for you, one at a time, for the best quality so the production time will be a little bit longer than usual.

Shipping Time: You will receive your order anywhere from 4 - 18 business days from the date that it is shipped out, not the date the order is placed within the US, and 7 - 30 business days for the rest of the world (depending on the type of products).  

Why did my order ship separately?

- We have to consider separating the order for shipping depending on the item's size and the production time of each product and place that factories located. We wish you could receive your purchase as soon as possible. Separating the order also helps protect the item's condition the best in the delivery journey.

How can I track my delivery?

- When your order is packaged and shipped out, we will send you a shipping confirmation email with a tracking code and link. You can track your order by the link in this email or Track Your Order at our Help Center.  

My tracking number isn't working.

- You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.

- If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

- If the tracking number is still not working within a few days, please contact us or the shipping carrier.

Note: Transit times do not include the time taken to prepare your order before shipment. 

What should I do when tracking information is Delivered while I have not received the package?

- Please check carefully the place shown in tracking information: mailbox, front door, parcel lock, etc. and ask your family or neighbor.

- Sometimes, to ensure the safety of your shipment, the carrier may have placed it in a safer location (porch, garage, any area out of potential weather hazards, or any locations where be placed the package)

- In rare cases, the status may show as 'Delivered' but could take additional 24 hours. If in 1-2 business days, you still have not received your package, contact the carrier or us to be supported.

Why I have to pick my package up at other place?

- Your shipment was attempted but not delivered because of some unwanted reasons. Therefore, the parcel can not ship to you at the final destination. Your item will safely be back to the post office or carrier’s facility and is ready to be picked up. 

- Customers may contact the carrier’s hotline or go to the Post Office to pick up the item before the date and time indicated on tracking or card left. If not, your package will return to sender or be disposed of by the post office.

Yes, we do. Just contact us via Christine@bestjewelry.co for more detail.